“J’ai fais un majeur avec cette palette et j’ai eu les paupières légèrement teintées tellement que la palette est pigmentée, de très jolie couleur incroyable !!!”
“J’ai fais un majeur avec cette palette et j’ai eu les paupières légèrement teintées tellement que la palette est pigmentée, de très jolie couleur incroyable !!!”
“I ordered 7 palettes from Beauty Bay on Saturday 26th April morning for next day delivery which it didn't come on a next day delivery.
My parcel was delivered on Monday 28th April evening but it wasn't totally sealed and 6 palettes were missing. The person that delivered the parcel delivered a slightly opened package, took pictures for formality sake, and no invoice was added to the package.
Only for me to take it up and find out that it was open and almost everything was missing. There was only one in it instead of seven. The sticker on the box indicated that it was supposed to be seven items and not one.
I was very unhappy because I had never had this experience before. I buy regularly online, and this isn't my first purchase from Beauty Bay.
In your mail to me,you said that it was accepted at delivery. It wasn't the person that ordered the goods that received the order. It was my son who received the parcel, and he knew nothing about the contents of the package. It was when I returned home and wanted to open it that I saw the opening at the side of the box. It could go unnoticed by anyone because it was at the side. Obviously ,whoever delivered it held it upwards and simply gave it, knowing that it had been tampered with at the side where it wasn't noticeable.
I gladly sent photos of the box back for you to see and have as evidence. Even the only palette delivered had the black eyeshadow a bit damaged. The box had a bit of dent. I had to clean it up a bit so that the black would not be all over the place.
I'm really so sad because this has never happened to me. It was supposed to be a gift to my cousin's daughter, who recently became a makeup artist. I was meant to surprise her but that is ruined now!
I had been going back and forth with Beauty Bay Customer Services. They promised to look into it and In their silence, I was desperate to know more about Evri,I was shocked at the various viral videos about good getting missing and customers wailing.
I then emailed Beauty Bay, I was shocked and extremely disappointed at their response.
Their response to me was that Evri didn't accept the claim because a package was delivered. In spite of photo evidences of how crafty Evri delivery was,beauty bay has told me it's a civil case. I am not Evri's client, I didn't pay to Evri. I wasn't given the option to choose who the courier would be, so why am I not protected? So I paid £70 for just one palette!
Same day I contacted Evri,I contacted Beauty Bay. Evri made it plain that they had no business with me and that Beauty Bay was their customers and that I should go back to Beauty Bay.
As at today, 21st May,almost a month after paying £70 to Beauty Bay, they've told again that they can't help further because it's a civil case. I ask a civil case between me and who? My money went to Beauty Bay from my bank account and not any other company.”
“Comme d'habitude ces palettes sont formidables ! Je ne m'en lasse pas. Les couleurs sont incroyables, la pigmentation aussi, rien à redire. Le rapport qualité prix est exceptionnel.”
