Hi Louise,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your hat arrived discoloured and that our response to your enquiry was slower than it should have been. This is not the experience we aim to provide, and I completely understand your frustration.
We take quality control and customer communication very seriously, and your comments have been shared with our team so we can ensure this doesn’t happen again. I’d love the opportunity to make this right for you, I have reached out via email to discuss sending you a replacement hat.
Thank you again for bringing this to our attention, and we hope to restore your confidence in us.
Kind Regards, Bedhead Customer Service.
