“I have used these exstentions in the past and loved them! However the last set I bought came tangled up and knotted and the process of getting them exchanged or examined for new ones is just to much and customer service was horrible when I called. Not wanting to deal with the long drawn out process and bad customer service I kept them, but when I started wearing them they tangled really bad and hair was falling out. I was really diaponted that my set even came the way it did I always thought bellami had a higher standard for themselves.”