“Customer service 5/5, quality 5/5 but the pony did not at all match the extensions even though they were both chocolate brown. And after 1 exchange I definitely don't want to go through the process of paying additional shipping to the company + customs + shipping back to me as the whole process amounted to $106 just to exchange the original full set/pony (not that bellami can help the fact that customs are mandatory ) but still it's a financial loss to the customer when the exchange is worth half the amount of the actual product.”
