“These are very poor quality extensions. The shedding, dryness, entangling or unlike any other I've had. Bellamis quality is not what it used to be, I would recommend looking elsewhere.”
Hello Elizabeth,
Thank you for your email, and I am truly sorry for the concerns you have expressed.
We greatly appreciate you bringing these issues to our attention, as quality is of the utmost importance to us. This situation is very concerning, and we want to ensure that we are taking all necessary measures and precautions. We have conducted a full inspection and were able to isolate the exact batch, determining that the issue is due to extra thread from the wefts bunching together to form small balls. We would still like to personally review your order and work with you to resolve this matter.
To make up for the inconvenience, we can quickly send you a replacement set along with an extra deep waver as a gift. If you prefer, we can also provide a full refund to ensure you're completely satisfied. I've sent you a return label and will be happy to send you a replacement with faster shipping. We take quality concerns very seriously and want to make this right for you.
I look forward to hearing from you!
Best regards,
Aryshia
“I have worn my Extensions about a total of five times. I have washed them and used low heat when using iron on them. And they have already started to frey at the ends. The iron I use is set at the lowest setting at 250, and I always put a heat protectant on the hair before curling.”
