“Dear Bellami Hair Customer Service,
I hope this message finds you well. I’m writing to express my disappointment with a recent order I placed for clip-in hair extensions and a volume weft. I’ve been a loyal Bellami customer for years and have always been impressed with the quality of your products, which is why I was surprised and quite disappointed with this particular purchase.
After washing the clip-in extensions for the first time, the hair became extremely frizzy and unmanageable, which is a stark contrast to the smooth, high-quality finish they had when I received them. In addition, a significant amount of dye rinsed out during the wash, resulting in a noticeable change in the colour and luster of the hair.
I also ordered a volume weft for someone else, and unfortunately, it did not come with a colour test strand. This made it very difficult to determine whether the colour would match. In my past orders, I’ve always received a test strand, and it was quite helpful in ensuring the correct match. As a result, the weft did not match the intended recipient’s hair, and it was a frustrating oversight given the premium price.
While I understand your return policy may require unused items, I want to be transparent and share that I’ve had to use the extensions for a special event, which is why returning them is not an option. However, due to the disappointing quality and the issues mentioned above, I kindly request a partial refund to reflect the subpar experience.
I have always trusted Bellami for top-tier hair extensions, and I truly hope this is an isolated incident. I would appreciate your understanding and assistance in resolving this matter.
Thank you for your time and attention. I look forward to hearing from you soon.
Warm regards,”
“Love my wefts! I feel so pretty when I put them in. My hair's thin so with the regular extensions you could always see the clips, but I'm so happy to say not the case with these. Seamless and very light. I bought 2 wefts and just doubled them up for fullness. I'll never wear any other extensions they're the best quality :)”
