“The color is a little brassy to be called ash. I usually tone it with a 7NA which makes it stunning. Unfortunately the quiet ad great lately and the hair doesn’t pick up the toner evenly anymore.”
Hello!
Thank you for reaching out and sharing your feedback. I'm sorry to hear that the color isn’t meeting your expectations.
To better assist you, we’d love to take a closer look. Could you please send clear photos of the hair to our Customer Service team at pro@bellami.com? This will help us assess the issue more accurately.
If you’re considering a return or exchange, we’d also be happy to assist with a personalized color match to ensure you receive the best possible shade moving forward.
We appreciate your patience and look forward to helping you! 😊
Best Regards,
Lizzie
