“Overall, the kit is well put together and includes a wide variety of tools necessary for the class. The tools themselves are high quality, and the case they come in is beautifully designed and well-crafted.
However, I have to deduct stars due to missing items—not just in my kit, but in several kits across the class. This made it difficult for our instructor to effectively teach, as key components were unavailable.
If the company can improve its quality control, this would easily be a five-star product.”
Hi Martha, thank you so much for your feedback. We truly apologize for your missing kit components. We ran into some stock issues that affected a few kits for upcoming classes, and are working hard on restocking all items so we can send these out as soon as possible. Please do not hesitate to contact your class sales rep, or our customer service team at pro@bellami.com with your order number so we can ensure to take care of this for you! - Jane
“The kit was amazing but I was missing some materials that I still haven’t received. If products are out of stock it should be listed in a email stating that items were on back order.
Other then that it was pretty good”
Hello Ava,
Thank you for your feedback and for letting us know how much you enjoyed the kit. We apologize for the inconvenience caused by the missing materials.
I wanted to inform you that a replacement order for the missing heat shield and copper flare beads was created and delivered on Thursday, 5/1/25 at 5:09 PM. If you are still missing any other products, please do not hesitate to reach out to our customer service team at pro@bellami.com. We are here to assist you and ensure you receive everything you need.
Thank you for your understanding and patience.
Best regards,
Lizzie
