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“The towels are lovely. But they didn’t send the hand towel I ordered and paid for instead they just put it on back order without discussion with me or giving me the opportunity to change colour so I had a complete set.”
Hi Janine,
Thank you for your thoughtful 4-star review! We're so glad to hear you love the towels, but we're very sorry for any inconvenience caused by the hand towel being on backorder.
When selecting the product on our website, there is a backorder notice displayed along with the estimated arrival date. This is to ensure transparency so you’re aware of any delays before placing your order. As mentioned on the phone today, your hand towel is now back in stock and will be shipped out to you today! We appreciate your patience and hope you enjoy completing your set!
Warm regards,
Team Bemboka
Dear Leigh,
Thank you for your magnificent 5-star review of our Micro Cotton Bath Mats & our towel products! We're overjoyed that you find them heavenly—it's wonderful to hear they make drying off such an enjoyable experience.
Your feedback truly warms our hearts, and we sincerely appreciate your support.
We can't wait for you to experience more of our products in the future!
Warm regards,
[Your Name]
