“Thanks so much for sending that day and my cousin liked but actually it was too late. I had plan to surprise my cousin in the morning but she got it night , too late and I was so worried whole day.”
Hi Ladan, thank you for your review and understanding. We're glad your cousin liked the surprise, although we apologize for the delay. We'll take your feedback into account to improve our delivery timing. If you have any future occasions, we'll ensure to make it right! x
Dear Simone,
Thank you for taking the time to leave us a review regarding your recent order. We sincerely apologize for any inconvenience you experienced with the delivery of your package.
After reviewing our records, we couldn't find any pending issues or previous complaints related to your order. However, we understand that there might have been some confusion with the delivery, and we would like to get more details to investigate the matter thoroughly.
To better understand what exactly happened and to address your concerns appropriately, we kindly request you to email us at hello@bloomeroo.com.au. We would greatly appreciate it if you could provide us with more information about the situation, such as the specific details regarding the delivery instructions you gave.
Our team is dedicated to providing the best possible service, and we want to ensure that we resolve this issue to your satisfaction. Your feedback is crucial in helping us improve our processes and prevent similar incidents in the future.
Sincerely,
Jake from Bloomeroo
Dear Simone,
Thank you for taking the time to leave us a review regarding your recent order. We sincerely apologize for any inconvenience you experienced with the delivery of your package.
After reviewing our records, we couldn't find any pending issues or previous complaints related to your order. However, we understand that there might have been some confusion with the delivery, and we would like to get more details to investigate the matter thoroughly.
To better understand what exactly happened and to address your concerns appropriately, we kindly request you to email us at hello@bloomeroo.com.au. We would greatly appreciate it if you could provide us with more information about the situation, such as the specific details regarding the delivery instructions you gave.
Our team is dedicated to providing the best possible service, and we want to ensure that we resolve this issue to your satisfaction. Your feedback is crucial in helping us improve our processes and prevent similar incidents in the future.
Sincerely,
Jake from Bloomeroo
“I ordered at 5:30am and didn’t arrive until 8pm. It was my partners birthday and I had to fly out for work at 5am I wanted her to get a nice birthday surprise during the day. 8pm was just not good enough as she was already getting in bed with the kids”
Dear Mathew,
Thank you for sharing your feedback and rating. We appreciate your input and apologize for any inconvenience caused by the timing of your delivery.
We understand that timeliness is crucial, and we strive to meet our customers' expectations. We would like to clarify that our delivery time frame extends until 9pm, and therefore, your delivery at 8pm was within our designated time frame.
However, we sincerely apologize if this was not clearly communicated to you or if there was any confusion regarding the delivery time. We take your feedback seriously and will review our processes to ensure that our customers have a clear understanding of our delivery time frames.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We value your business and hope to have the opportunity to provide you with an improved experience in the future.
Sincerely,
Jake from Bloomeroo
“I ordered at 5:30am and didn’t arrive until 8pm. It was my partners birthday and I had to fly out for work at 5am I wanted her to get a nice birthday surprise during the day. 8pm was just not good enough as she was already getting in bed with the kids”
Dear Mathew,
Thank you for sharing your feedback and rating. We appreciate your input and apologize for any inconvenience caused by the timing of your delivery.
We understand that timeliness is crucial, and we strive to meet our customers' expectations. We would like to clarify that our delivery time frame extends until 9pm, and therefore, your delivery at 8pm was within our designated time frame.
However, we sincerely apologize if this was not clearly communicated to you or if there was any confusion regarding the delivery time. We take your feedback seriously and will review our processes to ensure that our customers have a clear understanding of our delivery time frames.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We value your business and hope to have the opportunity to provide you with an improved experience in the future.
Sincerely,
Jake from Bloomeroo
Hi Karen,
Thank you so much for taking the time to send this review! Everyone here at Bloomeroo loves to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!
Sincerely,
Jake from Bloomeroo
Hi Karen,
Thank you so much for taking the time to send this review! Everyone here at Bloomeroo loves to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!
Sincerely,
Jake from Bloomeroo
