Hi Lisa,
Thank you for sharing your feedback regarding your recent experience with us. We appreciate your honest review and are glad to hear that you found our product and service to be decent. However, we apologize for any inconvenience caused by the delivery experience.
We strive to provide excellent customer service, and it is our standard procedure for our delivery partners to personally hand over packages whenever possible, especially when recipients are available at home. Our delivery team usually makes an effort to contact the recipient by calling the provided mobile to confirm if they are available personally to receive the flowers.
Given your description, it appears that there may have been a lapse in our usual delivery process. We suspect that our partner delivery service might be transitioning to contactless delivery, which was implemented during the Covid-19 pandemic to prioritize the safety of our customers and delivery personnel. However, we understand your disappointment if the package was left on the ground without any attempt at personal handover.
We sincerely apologize for any inconvenience this may have caused you. We value your feedback and will review our delivery procedures to ensure that such instances are minimized in the future. Your satisfaction is of utmost importance to us, and we will take your feedback as an opportunity to improve our services.
Thank you for bringing this matter to our attention, and we hope to have the chance to serve you again in the future and provide you with a more satisfactory experience.
Sincerely,
Jake from Bloomeroo
Hi Lisa,
Thank you for sharing your feedback regarding your recent experience with us. We appreciate your honest review and are glad to hear that you found our product and service to be decent. However, we apologize for any inconvenience caused by the delivery experience.
We strive to provide excellent customer service, and it is our standard procedure for our delivery partners to personally hand over packages whenever possible, especially when recipients are available at home. Our delivery team usually makes an effort to contact the recipient by calling the provided mobile to confirm if they are available personally to receive the flowers.
Given your description, it appears that there may have been a lapse in our usual delivery process. We suspect that our partner delivery service might be transitioning to contactless delivery, which was implemented during the Covid-19 pandemic to prioritize the safety of our customers and delivery personnel. However, we understand your disappointment if the package was left on the ground without any attempt at personal handover.
We sincerely apologize for any inconvenience this may have caused you. We value your feedback and will review our delivery procedures to ensure that such instances are minimized in the future. Your satisfaction is of utmost importance to us, and we will take your feedback as an opportunity to improve our services.
Thank you for bringing this matter to our attention, and we hope to have the chance to serve you again in the future and provide you with a more satisfactory experience.
Sincerely,
Jake from Bloomeroo
Dear Graeme,
Thank you for your outstanding 5-star review! We're thrilled to hear about your positive experience with our online ordering process and delivery. We're delighted that our website made it easy for you to place your order seamlessly. Providing a user-friendly experience is important to us.
Ensuring timely delivery without any complications is our priority. We understand the significance of a smooth and hassle-free experience, and we're glad we could meet your expectations.
We're overjoyed to hear that the flowers and arrangement were top-notch. Creating stunning floral designs is our passion, and we're thrilled that they brought joy to you.
Thank you for your kind words and for choosing us. We look forward to serving you again in the future with the same level of excellence.
Sincerely,
Jake from Bloomeroo
Dear Graeme,
Thank you for your outstanding 5-star review! We're thrilled to hear about your positive experience with our online ordering process and delivery. We're delighted that our website made it easy for you to place your order seamlessly. Providing a user-friendly experience is important to us.
Ensuring timely delivery without any complications is our priority. We understand the significance of a smooth and hassle-free experience, and we're glad we could meet your expectations.
We're overjoyed to hear that the flowers and arrangement were top-notch. Creating stunning floral designs is our passion, and we're thrilled that they brought joy to you.
Thank you for your kind words and for choosing us. We look forward to serving you again in the future with the same level of excellence.
Sincerely,
Jake from Bloomeroo
“I sent this package to my mum for mothers day and she absolutely loved it! Gorgeous flowers, and the little balloon and teddy bear made it so much cuter.”
“I sent this package to my mum for mothers day and she absolutely loved it! Gorgeous flowers, and the little balloon and teddy bear made it so much cuter.”
