“Flowers were smaller than the online photo. Colours were not the same. Advertised Apple Pay but when it comes time to pay, no Apple Pay?? … flowers were delivered on time.”
Hi there,
Thanks so much for sharing your experience and being so open with us. We’re disappointed to learn that your recent transaction did not meet your expectations. We’re using your feedback to make some important changes soon and we will update the available payment options in our store as well. Thanks again, If there’s anything else we can do to make this right, please let us know.
Sincerely,
Jake from Bloomeroo
Posted 3 years ago
Hi there,
Thanks so much for sharing your experience and being so open with us. We’re disappointed to learn that your recent transaction did not meet your expectations. We’re using your feedback to make some important changes soon and we will update the available payment options in our store as well. Thanks again, If there’s anything else we can do to make this right, please let us know.
Sincerely,
Jake from Bloomeroo
“Flowers were smaller than the online photo. Colours were not the same. Advertised Apple Pay but when it comes time to pay, no Apple Pay?? … flowers were delivered on time.”
Hi there,
Thanks so much for sharing your experience and being so open with us. We’re disappointed to learn that your recent transaction did not meet your expectations. We’re using your feedback to make some important changes soon and we will update the available payment options in our store as well. Thanks again, If there’s anything else we can do to make this right, please let us know.
Sincerely,
Jake from Bloomeroo
“I don't think the flowers ordered match those that were delivered. Also, requested a 9:30 delivery (for a funeral) and a phone call if this couldn't be actioned. Received an email after 9:30 saying that it wouldn't be delivered until after 11:30 at which time it was already too late. Reassured that there was a funeral being held at time of delivery and reassured that flowers were delivered to "Gaynor". Who knows whether or not it was the same funeral service, or who Gaynor was, or if the family had even gotten it.”
Hi Kerry,
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for the entire team. Please do not hesitate to reach out with any further comments or questions.
Sincerely,
Jake from Bloomeroo
“I don't think the flowers ordered match those that were delivered. Also, requested a 9:30 delivery (for a funeral) and a phone call if this couldn't be actioned. Received an email after 9:30 saying that it wouldn't be delivered until after 11:30 at which time it was already too late. Reassured that there was a funeral being held at time of delivery and reassured that flowers were delivered to "Gaynor". Who knows whether or not it was the same funeral service, or who Gaynor was, or if the family had even gotten it.”
Hi Kerry,
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for the entire team. Please do not hesitate to reach out with any further comments or questions.
Sincerely,
Jake from Bloomeroo
