“Sent to recipricant in Australia from U.K. Easy to order, lovely variety to choose from Easy to pay. Communication great, and kept updated, and tracking amazing, even got a photo of relative receiving bouquet. Flowers looked great, and well received.”
“Sent to recipricant in Australia from U.K. Easy to order, lovely variety to choose from Easy to pay. Communication great, and kept updated, and tracking amazing, even got a photo of relative receiving bouquet. Flowers looked great, and well received.”
Hi Jane,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly via this email hello@bloomeroo.com.au or call us at (03) 9917 5372 and we’d love to talk more! Thank you for alerting me to this issue and I look forward to speaking with you soon.
Sincerely,
Jake from Bloomeroo
“The flowers were gorgeous, but the vase was literally a cleaned-out jar. If faced with the option again, knowing what I know now, I would definitely rather drive to Kmart and buy a vase rather than add it to my order.”
Hi Gottlieb,
Thank you for taking the time to share your experience. I am sorry that it was not a positive one, and I sincerely regret any negative feelings or embarrassment you may have experienced. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into what happened with the help of our product team. If there is anything we can do in the future–whether it’s offering complimentary products or providing discount vouchers please don’t hesitate to reach out!
Sincerely,
Jake from Bloomeroo
Hi Dorene,
It gives us much pleasure to know that you’ve chosen to use our products and services out of so many. Your kind words encourage us to continue doing our best to make sure every customer's experience is a memorable one. Thanks again, and we look forward to serving you again.
Sincerely,
Jake from Bloomeroo
“The flowers were nice but pretty small considering the price. The delivery was also really late in the work day - wife had to stay back late from work just to get the delivery.”
