Hi Megan,
I appreciate your honest feedback here, and I’m sorry we let you down. I want you to know that I'll be passing on the message/feedback to our operations manager, to get a little more insight into what happened here. Clearly, we could have done better, and I’m sorry that we’ve not been able to meet your expectations this time.
I hope you’ll allow us to make it up to you. If you’d like to talk more, please feel free to reach out to me at hello@bloomeroo.com.au or call us at (03) 9917 5372. Thanks again for your feedback – I’m looking forward to the chance to make this right.
Sincerely,
Jake from Bloomeroo
Hi Kirsten,
It’s lovely to hear your kind words of appreciation for our products and services. Thank you for choosing us. We hope to serve you again soon.
Sincerely,
Jake from Bloomeroo