Dear Kerensa,
Thank you for your feedback. I’ve checked your order, and it was dispatched on time. According to the carrier, DPD, they attempted delivery on October 16, but unfortunately, they were unable to deliver the package, so it was returned to sender. You can view the tracking details here: https://www.dpdgroup.com/nl/mydpd/my-parcels/incoming?parcelNumber=13895015899450.
In the future, if your order doesn’t arrive, it would be helpful to contact us or use MonkProtect instead of making us aware of the issue through a review. It allows us to resolve the issue quickly.
If you wish, we can resend your order, but we first need to make sure your address is correct so this doesn't happen again.
Simply reply to this comment or email us at hello@blushwood.health so we can resolve the issue for you.
All the best,
Sarah
Posted 7 months ago
Dear Kerensa,
Thank you for your feedback. I’ve checked your order, and it was dispatched on time. According to the carrier, DPD, they attempted delivery on October 16, but unfortunately, they were unable to deliver the package, so it was returned to sender. You can view the tracking details here: https://www.dpdgroup.com/nl/mydpd/my-parcels/incoming?parcelNumber=13895015899450.
In the future, if your order doesn’t arrive, it would be helpful to contact us or use MonkProtect instead of making us aware of the issue through a review. It allows us to resolve the issue quickly.
Your order has now been resent, and you should receive tracking information shortly.
Simply reply to this comment or email us at hello@blushwood.health so we can resolve the issue for you.
All the best,
Sarah
Dear Michael,
Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with our Blushwood Berry Seed Extract EBC-46 Capsules 3-Pack. We sincerely appreciate your effort in reaching out to us and sharing your thoughts.
Firstly, we would like to apologize for any inconvenience or disappointment you may have faced during your purchase. We strive to offer high-quality products and top-tier customer service, so any issues encountered along the way are of great concern to us.
To assist us in addressing the problems you encountered, could you kindly provide us with more details about the specific issues you faced? Your input will greatly help us understand and rectify any areas of improvement.
Additionally, if there is anything specific that we can do to make things right and improve your overall experience, please do not hesitate to let us know. We want to ensure your satisfaction and take the opportunity to learn from your feedback.
Once again, we genuinely appreciate your feedback and assure you that we are committed to providing a better experience in the future. We look forward to hearing from you soon and working towards a resolution.
Best regards,
Johan
“If you buy the powder its red, if you buy the capsules it's grey. I don't understand why the difference, but my purchase of the pill has shown some odd effects. Part of the benefits of this product is Inflammation Management per this company’s website. I have RA and a couple days after starting on the capsules, my inflammation and pain has become much worse. I have been taking for almost a month now, and I am considering dumping the rest of this garbage down the toilet. There is no logical reason why the powder and contents of a pill should be any different. Just because there is a label on something doesn't mean that is actually what is inside. Maybe it's time to have it independently tested.”
Dear Barry,
Thank you so much for taking the time to share your feedback on Blushwood Health. We truly appreciate your honesty and value your experience as a customer.
We sincerely apologize for the confusion regarding the difference in color between the powder and capsules. We understand how this inconsistency can be frustrating, and we apologize for any inconvenience it may have caused you. The difference is due to the capsules containing a pure seed extract, and since the seed is brown/beige, the powder in the capsules is the same color. The powder, however, is from an earlier batch, which contains whole berry extract.
We're truly sorry to hear about the odd effects you experienced after taking the capsules. It is important to us that our product provides the benefits of inflammation management as advertised on our website. One has to remember, however, that this is a natural supplement, and it may not be the answer to all types of inflammation. We deeply regret that it seems to have had the opposite effect on your condition, but I would make sure that it is actually our product causing it and not something else, especially considering your struggle with RA.
We understand your frustration and disappointment in this matter. We encourage you to reach out to our customer support team so that we can further investigate and address your concerns.
We genuinely appreciate your feedback, Barry. It is through valued customers like yourself that we can strive to improve our product and provide the best possible experience for all our customers. We would love the opportunity to make things right for you, so please let us know how we can better assist you.
All the best,
Johan
Dear Patty,
I hope this message finds you well. I can see that you left a 1-star review without a comment, and we’re reaching out to better understand your concerns and to provide some context regarding your order.
We want to ensure that every customer's experience is positive, and it seems we may have fallen short of that goal in your case. Could you please share more about what led to your dissatisfaction? Your feedback is invaluable to us as it helps improve our services and customer experience.
Regarding your order, I'd like to mention that it was placed as a preorder, which was indicated on the product page at the time of purchase. We're experiencing a slight delay of about a week with the dispatch of preorders due to unforeseen circumstances. We understand that any delay can be frustrating, and we sincerely apologize for this inconvenience.
We’re committed to transparency and keeping our customers informed, and we regret any confusion or disappointment this delay may have caused. If there's anything specific you're concerned about or if there’s any way we can assist you further, please let us know.
Thank you for bringing this to our attention, and we look forward to hearing from you to resolve any issues to your satisfaction.
All the best, Sarah
Hello Ondra,
Thank you for reaching out with your concerns, and I appreciate your patience regarding your preorder situation. As mentioned in our emails, preordered products, such as the one you've selected, are shipped once they are back in stock. I can see that you've received your Blushwood Berry Powder in the meantime and I hope it meets your expectations.
We truly value your feedback and experience with our products. Once you've had the chance to try the powder, we would be grateful for any reviews you feel comfortable sharing about your experience. Your support helps us a lot!
If there are any further questions or anything else I can assist you with, please don't hesitate to get in touch.
All the best, Sarah
Dear Stuart,
I hope this message finds you well. I see that you left a 1-star review for us without a comment. As we strive to ensure every customer's satisfaction, we're reaching out to better understand your concerns and to provide some context that may have impacted your experience with us.
We want to ensure we address any specific issues you might have encountered. If you could share more about what led to your dissatisfaction, it would greatly help us in making improvements and resolving any problems you've faced.
I would also like to remind you that your order was placed as a preorder, as mentioned on the product page at the time of purchase. We acknowledge there have been delays with the dispatch of our preorders, and we've aimed to communicate these delays as frequently and transparently as possible to all our affected customers. If this has caused any inconvenience or if our communications have not reached you, please accept our sincere apologies.
Your feedback is incredibly important to us, and we're here to listen and make things right. Whether it's related to the delay or something else entirely, we're committed to resolving any issues to your satisfaction.
Thank you for your time, and we look forward to hearing from you soon.
All the best, Sarah
Dear Charles,
Thank you for taking the time to leave a review. I noticed your comment, "don't have it," which clearly expresses frustration regarding the status of your order. I want to address this directly and offer some clarity.
Your order was placed as a preorder, a detail explicitly mentioned on the product page at the time of your purchase. We understand that waiting for a preorder can be challenging, and we want to acknowledge that there have been unexpected delays in dispatching these orders. Our team has been working hard to communicate these delays to all our affected customers, including frequent updates on the situation.
We deeply apologize for any inconvenience this delay has caused and appreciate your patience as we work through these challenges. Our goal is to ensure that once you receive your product, it meets all your expectations and more.
Given the circumstances, we hope you might consider revising your review after you've received and had a chance to try the product. We believe in the quality and benefits of our products, and we're hopeful that your experience with the product itself will be a positive one.
If there are any further concerns or questions we can address in the meantime, please do not hesitate to reach out. We're here to support you every step of the way.
All the best, Sarah
