“The class and staff were generally helpful, and the activities were enjoyable. However, it was later decided that the course was not suitable for my son’s age, and he was asked to be collected after around three hours.
My disappointment came with the refund. I had booked a full week for £100, but only £66 was refunded without any clear explanation. When I emailed to ask, I did not receive a proper clarification and felt the response was vague and unhelpful.
Being charged £34 for around three hours feels unfair. I believe it would be much better to offer clear day-by-day booking options rather than full-week payments in cases like this.
Based on my experience, I would not recommend booking a full week without clearer policies in place.”
Hi Yasmin.
Sorry you feel this way.
You can of course book individual days and nowhere does it suggest that full weeks need to be booked. As mentioned when we spoke we are unable to provide 1-1 support for children, we discussed this before the course and agreed to give the first day a go. He was collected at lunch time and we then gave you a full refund for the remainder of the week, less £3 per day as per our terms and conditions.
We also spoke after the event and suggested just booking a single day when your child was a little older and seeing if the course was more suitable.
Hopefully we will see him at a future course
“Good afternoon,
Thank you for such a wonderful week. My son was so happy and had so much fun he had an excellent day every day. He really enjoyed the activities and came home very excited to tell us all about them.
He will definitely be back for the summer holidays!
Thank you again to all the staff for making it such a great experience.”
Which activity or class did you attend?
Multi sports
“This is the only holiday club that my son will attend. He gets anxious if he doesn’t know any other children. He loves the coaches and enjoys the activities and now freely wants to go during the holidays to avoid boredom at home! Highly recommended”
Which activity or class did you attend?
Coach Charles half term camp
“My child is a school avoider - but Coach Charles is the reason he wants to go to school for PE. So naturally, his camp also reflects how fun he makes things for the children.
Usually, my son would never have attended any sort of half term camp but he is straight through the door to Coach Charles’. He comes out so happy and says how much fun he has had.
Thank you so so much.”
“My 7 year old daughter enjoys attending these classes with her friends, and making new friendships. She really enjoys the arts and crafts elements, but also enjoys the active playtime too, especially in the summer.”
