Which activity or class did you attend?
Activity day
“My son really enjoys the activity days. They do lots of different sports and activities including swimming/funsplash. The leaders are fun and he always looks forward to going.”
Which activity or class did you attend?
Summer club
“It's great value for money, my son loves it. He always comes home exhausted. The over 8s go swimming what he loves and cant wait to go back again £20 for school hours is brill”
Which activity or class did you attend?
Multi Sports Camp
“Firstly and foremost I must mention that I collected my daughter and 2 of her friends at the end of the camp yesterday and no adult/member of staff were present to hand the children over to me. They simply walked out and I met them. No register to tick them off and see who was going with who. Considering that I was collecting others and not just my child, this was really concerning and a massive safeguarding issue. All four children that went were disappointed by the lack of actual sports that was offered. They were given balls to kick around but no structured games or anything. No variation of sports as suggested in the advert - so no tennis, rounders, basketball, netball. They all very much enjoyed the swimming and the bouncy castle but that was it in a nutshell.”
Thank you for getting in touch and for sharing your feedback. I'm very sorry to hear that the children were disappointed with their experience and that the activities didn't reflect your expectations.
I'm particularly concerned by your comments about the end-of-day collection. we take safeguarding matters extremely seriously, the safety of the children is our top priority and what you've described falls well below the standards we expect. Please accept my sincere apologies.
Please could you reach out to me via contact@freedom-leisure.co.uk with your contact details and the name of the centre where your camp took place. All feedback will be treated in the utmost confidence and will allow us to fully investigate and rectify issues with the centre team.
Thank you again for bringing this to our attention.
