“I have paid for my kids but they didn’t collect them from classroom and they didn’t attend session.This is very unprofessional and disappointing. I expect better organisation and communication, especially when parents are paying for these activities”
Thanks for providing feedback. I hope you received our email confirming that the school didn't bring the child to our club, as is agreed process with the school.
Your child was taken to late club and the school unfortunately didn't call you until 30 mins after the club had started.
We have been in contact with school to agree how this can be avoided in the future and hope that you will re-book another session with us. A full refund was provided for the child taken to the late club and the sibling who was unwell that day.
Which activity or class did you attend?
After school club (football)
“I scheduled football club for my son after school, and for the second time he said he doesn't play, and he's just left out! We won't try a third time”
“Booked after school club but the coach never showed up. The school were left looking after the children and I had to go and collect them early. No offer of a refund from Top Sports Academy.”
