“I am in the military stationed in Germany. The email customer support is amazing. They answer promptly and you never get the run around. All of the customer support employees I worked with did everything they could to solve the issues I had with shipping, and purchase while I was TDY and buying from abroad. Furthermore when I bought a wedding ring they went above and beyond, extended the expiration of my discount code and ensured everything was processed promptly.”
“Picking out an engagement ring was at first overwhelming, but once I choose Brilliant Earth it became very easy. There is a showroom in my region if we need service or anything else, but the online and over the phone customer service was great.”
“This was the perfect ring for my significant other. She loved the design and the diamond was perfect for what she wanted. The price was very fair, compared to rings from other stores.”
“My guy and I agreed, we wanted an ethically sourced ring. We both did a lot of research and looked at a lot of rings. We found Brilliant Earth met our quest best. I narrowed it down to two stone shapes and three settings. Then, my daughter and my guy picked their favorite of each. They both picked the same stone shape and the same setting :) My ring is a 6.5 Moissanite, super premium in a platinum Willow setting. After having worn it for about 10 days, we knew it had to be sized down, which took weeks! It was hard having to wait and wait for it to be returned. That's when I knew, for sure, that I really loved my ring. I really like the cut and I love how it sparkles. I don't think anyone knows it's Moissanite and not a diamond, but we don't really mind if they do.”
