“My fiance ordered my engagement ring from Brilliant Earth after I mentioned how incredible I thought your company was about a year prior. He proposed on a mountain top and I could not be happier or more surprised. However, before I could even show my friends and family how beautiful the ring is a diamond had fallen out-about 3 days after I received it. I should mention that I took my ring off so I could climb down from the mountain so it was literally just a mile long walk, a car ride home, and sitting around the house before we realized that a diamond was missing. We called customer service and they were great. They very quickly gave us what we needed to get the ring repaired and it arrived back to me in a very short period of time. I was a little hesitant about the ring at that point because I did not want it to happen again so I made a habit of removing my ring for every activity that I thought would damage it: dishes, gym, showers, sleeping, gardening, hiking, etc. But I apparently was not careful enough because sure enough another diamond fell out. We are now in the process of sending the ring back for a second time in a little less than 3 months. I love this ring. My fiance did such a great job of picking it out; it is beautiful. But I am so disappointed that this keeps happening. I was so blown away by the idea of this company and beauty of the products...but I am quickly losing faith that we chose the right company for a lifelong piece of jewelry. It may be that the extremely fragile design of the ring does not accommodate daily activity and that is understandable, but I wish that had been brought to my fiances attention when he was buying the ring.”
