“I completed a custom order and Brilliant Earth has many great options to chose from when customizing a ring. The ring turned out beautiful.
Awhile after I ordered I received a call that a new stone needed to be added to the ring due to compatibility issues therefore my order was delayed a week or so. This was unfortunate because I ordered the ring for an anniversary and it came later than expected, HOWEVER I did receive a free gift of earrings for the inconvenience which I really appreciated!!!
The ring ended up being too big :( Perhaps their ring sizes run slightly big ???
I was able to send in the ring for it do be downsized FREE OF CHARGE.... A HUGE PLUS
Overall, great customer service and would work through this company again.”
“I proposed to my girlfriend and then we selected the permanent ring together. She absolutely loves it and wears it non stop. I figured she would since she mostly picked it out.”
“The ring was really well made. The workmanship of the setting was beautiful. On top of that, the customer service was phenomenal. I had no issues exchanging the ring for new styles when I was deciding which one to settle with. I also sent the ring back for resizing and communication was great and the resizing was prompt.”
“This is the proposal ring for my wife. She loves her diamond ring!!! She thinks it is so incredibly gorgeous. It was difficult to make choice between Esme and Poppy ring until she received the poppy diamond ring, she can't take her eyes off it, I knew that was the one! She can't love it more!!!”
“I get so many compliments on this ring. I love that the setting that holds the stone is quite different from most, almost looking like a tulip. It's simple, yet unique!”
