“Brilliant earth made the whole process super easy. Between loads of options to excellent pictures to transparent pricing. Never felt like I wasMy getting an excellent value”
“This is the ring of my dreams! It's everything I imagined it to be. I love the simplicity and focus on the solitaire as well as the hidden accents and details that I can forever see from my point of view. Thank you Brilliant Earth for creating the most beautiful ring!”
“Not much reason to do business with these guys. Where do I even begin. Poor craftsmanship and inflated prices. The only good thing to come out of doing business with Brilliant Earth was the diamond, which I could have easily gotten elsewhere. I was originally hesitant to buy from them after reading so many other poor reviews, but my fiance wanted a ring that only they had, so I just hoped I would have better luck than other customers. I was originally going to just buy the ring from Brilliant Earth and the diamond from Robbins Brothers (RB had a better deal on a comparable diamond) but BE does not allow their customers to purchase the ring without a stone. So in the end, I purchased the ring and diamond from BE. The ordering process was easy, and customer service was very helpful in tracking my order, but that was the end of the good news. After waiting weeks for the ring to arrive, I get it, and it's not the size I ordered. In the showroom, they tried to downplay it by saying I could mail it back for a complimentary resize, which would take at least another two weeks. 1. I did not have time to mail it back since I was planning to propose soon. 2. Why would I want them to be the ones to resize the ring when they did it incorrectly the first time? Thankfully, I was wrong about my fiance's ring size, and it just happened to fit perfectly thanks to BE's error. However, after she wore the ring out to dinner on the night of our engagement, one of the accent stones had fallen off. After only wearing it for about 4 hours! How am I supposed to trust Brilliant Earth to make a ring that lasts a lifetime if they can't even make one that lasts a day? Additionally, the warranty is a joke. BE will not cover the accent stone that fell out after 4 hours of use. What a way to stand behind a product. TLDR: Horrible craftsmanship, inflated prices, and long lead times. Definitely take your business elsewhere if you can.”
“I love the classic solitaire look but the extra hidden accents diamonds are perfect to add a bit more sparkle! I'm over the moon in love with this setting!”
