“Both my neighbor and I purchased rings through you. The ring is beautiful but the process of working with your team was an absolute nightmare. They wound up refunding my neighbors ring because it was so bad. We didn't go that far but I will not be working with you again.”
“I had a good experience with brilliant earth. The only issue I had was the customer service line didn't really know what was going on. They had to put me on hold multiple times. They also gave me the wrong information and then emailed me that they did. No discount was given or anything which I was bummed about because they offered me a 5 year warranty then took it back. So that didn't seem right. But besides that the right is beautiful.”
“My wife absolutely loves the ring, it's such a beautiful ring. It just sparkles everywhere you turn, I'm getting so much compliments on how I did a great job but it wasn't me. I have to give all the credit to the brilliant earth rep that took my call and answered all my questions professionally she helped me pick out an amazing ring. I promised my wife at our 10 year anniversary I will get her a bigger diamond and I will be a repeat customer.”
