“This was my second purchase from BE. The first time around was simply perfect from ordering, to receiving updates and the beautiful products. I had no doubt in my mind it made sense to purchase from them again. The ring size we wanted wasn't listed on the website so I contacted the customer service team via the live chat. I was told it wouldn't be an issue to make the ring in the size we wanted. All we needed to do was to place the order and share the order number with them and the change would be made in the backend. I followed the instructions and 10 minutes later I received a new order via email showing the correct ring size, however the pricing was higher. I replied to the email enquiring about it, but never heard back. A week or so later I got an email informing me that there would be a delay in the delivery. We were okay with it. Then a couple of weeks later I got an automated email saying I had to contact BE to address the owing balance for the order. To cut a long story short, I had to contact BE multiple times to solve this problem they created and of course I did not owe them anything. On the order there was the ring, a bracelet and a pair of free earrings. When the parcel finally got delivered we were so excited! The ring is beautiful and so were the pearl earrings, but the bracelet was missing, even though the tracking information indicated I received all three products. I contacted BE again and the customer service representative didn't have a clue about what was happening nor could tell me where the missing bracelet was. She told me it would arrive in a week or two. I had to email BE about it and they apologised and sent me a tracking link to the parcel already received. I had to point out that it was the wrong tracking link and they apologised again for another mistake. The bracelet arrived eventually and it is beautiful, but I doubt I will ever purchase from BE ever again.”
“I wanted a really petite ring and this was the thinnest band I could find which I thought would ve perfect. The band is really thick as in the space between where the inside of ring touches my finger to the outside so it doesn't sit comfortably as it presses against my other finger. I would have returned it but I found returns too difficult for someone not in America.”
“I love my ring, it is slightly different to what I expected from the picture (the edges are rounder on the inside than I expected, as the picture looks more square on the inside) but overall I still love it and it actually creates a unique look against my engagement ring. I got the 2mm as I wanted it slightly thicker than my engagement ring which is a Brilliant Earth Petite Gold Elodie moissanite ring.”
“Great quality band. BUT I purchased this thinking it would fit & match with the Petite Comfort Fit setting for my diamond but it DOES NOT. There is a gap between the setting and the band that is driving me nuts. The gap is due to the setting and prongs for the diamond are low. I do not recommend this band if you want it to fit with the petite comfort setting.”
