“Never got my wedding band that I ordered. Said I would need to sign for it and no one did but it says delivered. When I contacted brilliant earth they said to bad, that's a UPS issue. No help to sort it out. Now I'm down $2000 and fighting to get the ring I bought.”
“I chose this wedding band to complement my emerald cut solitaire also from Brilliant Earth. Both are very comfortable to wear, and the classic designs complement each other very well.”
“Your return policy is very unfair. You count the return period from the shipping date of the original order. But it should be the received date of the reshipped order. My order got reshipped due to my absence (partly because your delivery provider Fedex didn't honor my paid request to ship it on a designated date). But the free return clock started not even from the reship date but the original shipping date. What kind of policy is that?”
