“Purchased as a gift and gifted right around the 30 day return window. After a few days wife mentioned that she noticed significant quality differences between the 2 earrings. The best brilliant earth can do is require the items be sent back for a week long review, before receiving the repaired item back 2-3 weeks later. When spending significant money for an item like this, the expectation is that a proper replacement is sent. Customer service was friendly and understood, but didn't have authority to offer better solutions. Definitely would not recommend based on this experience.”
