“Go with a different company for diamond studs, within less than 10 wears the earring fell off the backing because they are not well designed. I tried to get a replacement and was quoted more than half of the original price. Another reviewer commented on the odd backing and I should have listened.”
“I got these earrings for my birthday and I am in love. They are so beautiful and sparkly. Perfect size. My engagement and wedding rings are from brilliant earth as well and just love this company so much.”
“I think for the price I'm paying for these earrings should at least be big enough to see them in your ear,they're really small. I won't be ordering from here anymore”
“I ordered diamond earrings to go in the second hole in each ear. What I received from Brilliant Earth is definitely superior in brilliance to a couple pairs I already have. They are also created diamonds. I didn't' t expect a difference, but there really is.”
“I recently purchased two sets of stud earrings for my wife and the stones are beautiful (one pair diamond and one pair topaz). The reason I only assigned three stars is because, although the jewelry was excellent, the customer service was horrible. I had a simple question regarding 3-prong vs. 4-prong settings and for some reason it required two different chats, one phone inquiry, and an email request. The email request resulted from a chat where the rep couldn't help me and said she would refer my question to a specialist who would, in turn, respond directly to me via email in 24 hrs. I never received a response. The phone call was just as frustrating as the rep knew nothing about jewelry and admitted as much to me. Finally, on my second chat I sort of got an answer--at least she made an effort. Also, both sets of earrings came in one cardboard box, and since I wanted to make two gifts of these, I requested an additional gift box. They told me it would cost another $30. I say all of this because over the past 10-12 years I have purchased several items from Brilliant Earth and without exception I had found the service and product quality to be exemplary. Unfortunately, for some reason the quality of service has plummeted to the point where I really think they don't care. I see no reason to come back.”
