“I never received the earrings. When the package arrived, the box was empty. I reported this immediately and escalated it the same day. Since then, I have called multiple times, used chat support several times, and sent emails to Brilliant Earth representatives.
Despite all this, no one has reached out with a resolution or any meaningful update. It has been extremely frustrating to follow up repeatedly with no outcome. Receiving a review request when the issue is still unresolved makes the experience even more disappointing.”
“My wife has wanted diamond earrings for some time. Since she is petite, these earrings are the perfect size for her. She was so happy when she opened the box. I was glad to learn that your company is an ethically based company. For this reason alone, I will in future always shop with you.”
