“Terrible customer service- lied and said they would get back to me within a few days about a return on a poor product. Product has sharpe edges and scratches the skin. This is after multiple attempts to reach customer service with the promise of some kind of resolution or at least an update. CHEAP PRODUCT AND DISHONEST CUSTOMER SUPPORT!!”
“Beautiful small magnolia, but unfortunately the chain was way too small, making it a choker on me. I wish Brilliant Earth made longer chain options. Will be returning.”
“I bought this necklace for my girlfriend for our one year anniversary gift back in February. She has only been able to wear this necklace one time because not even after a week, it turned to this. I bought the matching earrings to go with it as well and they did the same exact thing. I am very unhappy with my purchase. I spent way too much money for her white gold jewelry to look like this”
“I have bought the heart necklace when I received there was scratches on it and I returned my order to the magnolia pendant and I have been told I cant replace the order or change it. I should have return it and do not replace any new order. However, I received my magnolia pendant and I loved it and I kept to buy the earrings and wear together. Today I opened the box and the chain has changed to black and rusty from where its hanged on box even the gifted silver earing with necklace turns yellow and the end is still clean because I never wore it. If I wore it it should turns rusty from where touches my neck or chest but its the place where it was placed in box and I am really disappointed on the quality of silvers the very cheaper one from china don't turn rusty like this, and I hope that I can refund it as I have never wear it an never bring out of the box.”
