“I love it! Finally, a block that does not leave me with a shiny face or gathers in my wrinkles. Be careful about twisting the bottom, though--'I accidentally twisted the nottom off and lost almost all.this expensive powder. I wish that we could get refills.”
Hi Linda! Our brushes are designed with a sleeve that slides up to protect the brush when you re-cap it. It is the ridge at the bottom of the bristles. Just pull it up to cover the bristles and pop the cap back on. Check on the diagram on this page for a visual:
https://brushonblock.com/pages/how-to-use-brush-on-block-new
If you need additional assistance, please reach out to customerservice@brushonblock.com We're happy to help!
“I had a hard time getting it to come through the brush so I just dumped the powder into a normal powder container. It's more sparkly than I expected.”
Hi Jessica! We'd like to help make sure your brush is functioning properly, so a member of our team will reach out directly. In the meantime, please DO NOT pour your powder out of the applicator, the sunscreen is not meant to be a "dip" application. The powder needs to stay in the bristles in order to be applied onto the skin for proper sun protection, you should not expect it to puff out all over the place. Please also check out our "How-To" page (link below) for instructions on how to use your brush. Just click on the logo that matches your brush for a short video and instructions for care and use.
-The Brush on Block Team
https://brushonblock.com/pages/how-to-use-brush-on-block
