We're so sorry to hear your first experience was not a good one. It sounds like you didn't put enough on. With children it can be very hard to see the powder, as their skin is so smooth and perfect. Be sure to turn the brush into the OPEN position before you flicked it. The blue portion of the brush with the writing on it clicks to the left to open the brush and to the right to close. This helps prevent leakage and accidental spills.
If you have done that, then the best way to see the powder is being applied is to start with the back of one of your hands. Buff the powder on your hand, just as you would on ½ of your child’s face (about 15 seconds, or two verses of Baby Shark and in a circular motion). After doing this, compare the back of your hand to your other hand. You will be able to see the difference, that means the powder is there. Be sure to reapply at least every two hours when your child is in the sun! (and even more often if they touch their face and the sunscreen gets rubbed off.)
Here's a short video on how to use the brush: https://youtu.be/2chF0LFMdmc
Let us know if the brush is operating as described, and/or if you need further assistance with application. When properly applied, the product is very effective. Again, we are sorry you had a bad experience.
“Not impressed. Too expensive for the amount you get. I thought this would be a no brainer for camp this summer, but the product barely comes out of the brush and you can’t tell where it’s applied, so no idea if she’s getting enough on and she’s come home with pink cheeks. Wanted to like this so bad, but not impressed.”
We're sorry you haven't been happy with the BOB Kids brush. We will reach out to you directly with tips for making sure the powder is coming out of the brush properly, and how to apply the powder. If perhaps you have a malfunctioning brush, we will replace it or refund your purchase, whichever you prefer.
Hi Karen, so sorry you are not happy with our BOB Kids brush. We will reach out to you directly to troubleshoot what's going on, and to provide tips for use. If the brush is malfunctioning, we will replace or refund it.
“Easy to use and works well our first brush broke and a replacement was quickly sent. Hopefully this continues to work as it has made sunscreen use so so much easier”
No scams here Jennifer! The only SCAM we support is Skin Cancer Awareness Month!
We're so sorry your package has not arrived yet, we shipped it out the day you placed the order, and you were sent an email with the tracking information for it. It looks like USPS is experiencing some delays in processing at this time. Your tracking is currently showing "in transit" and moving through the USPS network. Please reach out if you do not receive it in the next couple days and we'll try to help.
“We absolutely love the ease of application for my kids, especially for their hairline, cowlick and ears!! Works great without any real smell and zero slimy residue.”
I'm so sorry that you didn't see our response to your inquiry. We responded right away, but our message may have landed in your spam/junk folder. Please check there to confirm. To answer your question, your package tracking shows it delivered. Let us know if we can be of further assistance. Thank you!
“My son with autism really takes this on his face very easily. He just giggles cause it tickles, but I will take giggles any day over crying cause Sunscreen is being sprayed in his eyes or sweating into his eyes.”
