G'day Anne,
Hope you're well.
Thank you for your order.
So sorry to see that your item arrived in less than perfect condition.
I wasn't able to find any correspondence from your email address on our end, which would be the reason you haven't heard back from the team.
The team are more than happy to get a replacement sent to you. We have sent you an email if you could kindly reply at your earliest convenience so that we may resolve this for you.
“Love them! Really comfortable swimmers. True to size. Lovely Bright pattern. Have already had people on the beach ask me where I got them from. Hilarious because that’s how I originally found out about them too!”