“Pros:
1) The staff was fantastic—very encouraging and supportive throughout the class.
2) The workspace was inviting, with a great atmosphere to create in.
3) A wonderful selection of yarn colors to choose from!
Cons:
1) The website doesn’t mention that the rug will be finished by the staff and ready for pick-up several days later. As a tourist traveling from miles away to attend this workshop, this was inconvenient and unexpected.
2) There was no upfront information about the additional charges for shipping or expediting the completion process (shaving the rug, etc) within 3 hours.
3) Communication could be improved—final confirmations and details were handled over the phone, which felt a bit unreliable. A centralized system like a Google Doc or a dedicated section on the website would make it easier to access information, including links and any additional charges.
Overall:
The class itself was a lot of fun! However, we felt that sharing key details about the pick-up and shipping process upfront would make the experience smoother. It’s clear from other reviews that these concerns are shared by many customers. A simple update to their website to clarify the process and fees would go a long way in addressing this issue.”
“I enjoyed this class a lot. I have a great teacher and even had other workers check in and give some advice on my piece. I would definitely recommend bringing snack and a refillable water bottles since you will be there for a few hours, but there is no rush! I'm excited to see how my final piece turned out. They will keep your piece until they shave it down and glue it to a solid backing. Overall I can't wait to try another class!”
“This was THE BEST experience! I have taken so many crafty classes before (ceramics, clay figurines, paint and sip etc.), but this is by far my favorite. Tufting as a craft is great for those who are not the most artsy but still want to get their hands worked while doing something that doesn’t involve screens.
Carlos was our instructor, and he was wonderful. He was patient, kind, and super supportive of our vision for the rugs. He made sure we set up the projector correctly, so the outline came out just the way we wanted. When we started using the tools, he taught us multiple techniques and stood there with us as we learned and until we felt confident enough to do it in our own.
The space was nicely lit, not too crowded, and had so many yarn colors! We created rugs that were beyond our hopes and more!! I’ll be back!”
“The teachers were extremely patient and helpful, and had specific feedback and advice during the session. They also let me stay 15 minutes past the closing time to patch up some holes in my rug, which was really kind.”
