“Well the new one is larger and should last longer than the original one but I still can’t get my ions above a 1.5 with the new one. I hope it will improve only a little time will tell”
Hi Terry. Assuming you mean 0.15ppm, this level of copper is fine. If the water stays clear with 0.5 - 1ppm of chlorine, then it's working. You don't need to spend time and use up the cell to go any higher.
For tips on how to get the most life from your mineral cell, please go here: https://www.clearblueionizer.com/en/support/how-can-i-make-my-mineral-cell-last-longer/
“This product was sold to me by the pool company that installed our in ground pool. I have been testing the water for 3 weeks and have yet to see a reading on the test strip through the tube per the instructions. I have the setting on 99 and have been monitoring it every week and nothing yet.”
Hi Devin,
Sorry to hear you're having trouble getting a copper reading. The first thing to check is that the Mineral Action light is coming on - that will confirm that the system is ionizing.
Also, you should keep the chlorine level at 2-3ppm while the copper is ramping up to 'run interference' so the copper isn't used up as it's produced.
Another common issue is high phosphates - make sure to keep phosphates as close to 0 ppb as possible.
For additional tips, please check out this Support page:
https://www.clearblueionizer.com/en/support/i-cant-get-the-copper-level-to-increase-to-0-2ppm/
If you still need help, please email support@clearblueionizer.com, and we'll continue troubleshooting.
Thanks,
Mike
“As an alternative to heavy chorine use or a salt cell, this product doesn't get nearly enough press! I love it and have enjoyed my interactions with the company.”
