Hi Ellie,
Thank you for your feedback! We’re sorry to hear that our product didn’t meet your expectations. We strive to ensure that our photos accurately represent our products, but we understand how items can look different in person.
We’re always looking for ways to improve and if you have any more feedback on how we can better represent our pieces, we’d love to hear it! Feel free to reach out to our customer service team via email at hello@cordsclub.com or chat us via the little icon in the bottom corner of www.cordsclub.com.
- Nicolle with Cords Club
“I specifically picked these earrings for my daughter because they claim to be best for long wear due to the flat backing. Upon arrival I was shocked at how small the butterflies were. Teeny tiny. Then I noticed the stems were bent but I assume maybe that's how they should be? They caused my daughter's ear irritation and they fall out often. I would never pay this much for earrings but I was completely convinced these were good. Not worth it at all.”
Hi there,
Thank you for your feedback! We’re sorry to hear that the earring didn’t work well with your daughter’s ears and that the size didn’t meet your expectations. This flat back stud is made from titanium and the particular one you ordered, PVD plated in 18k gold. While allergies are less common to these metals, it is definitely a possibility.
As for the size, we do our best to convey the size of each piece by:
• Showing the item on a model in our photos for scale
• Including measurements in the description
If you have any more feedback on how we can better represent the size of our pieces, we’d love to hear it!
Also, we want to make sure that your daughters’ earrings are comfortable! Please reach out to our customer service team and we'll be more than happy to assist you in finding the perfect piece for your daughter! You can connect with us via chat at https://cordsclub.com/ or by emailing hello@cordsclub.com.
- Nicolle with Cords Club
