Hey Lindsay!
I’m really sorry to hear you lost one of your earrings at work! Our flat back studs are push pin style flat backs, meaning they don't screw in like other styles of flat backs. They are held together through something called a tension bond which involves the front pin bending to create enough friction in the post to stay together. I hope this clarifies how to use our earrings. We send how to adjust them in every order too! If you need more assistance please email us at hello@cordsclub.com.
Contessa with Cords Club
“So I bought this earring and the first time I was putting it in, it snapped. Customer service was kind enough to send me a free replacement, and then that one lasted just under 3 weeks before falling out of my ear. I have another earring for Cords Club that has had 0 issues, so I am starting to think this earring just hates me. Or is cursed or something.”
“Unfortunately one of the flat back studs broke off as I was organizing it in a palette. The CS team was so quick to send a replacement and I appreciate it”
“I got this for my orbital piercing and it fits perfectly. It’s super comfortable and was easy to put in. It’s super cute and adds nice shine. No issues sleeping on my side.”
