“I love love love the look of this one but the pearl did come off the end when I pulled too hard trying to separate it from the backing. I luckily own E6000 and could fix it.”
Hi Caitlin,
I'm so sorry to hear about this problem with your Pearl Flat Back! That's so disappointing! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3
We can't wait to hear from you!
Best wishes, Elizabeth with Cords Club
“I received one from a manufacturer defect batch and it broke, but they promptly reached out and replaced it without me even asking. Their customer support is amazing and the earrings are SO cute! These are my favorite pair.”
Hey Meredith! Thank you for taking the time to leave so many reviews on products you've tested. We are sorry to hear that your experience with our flat back studs has been less than ideal for you. Please contact us as many times as it takes to get the right studs to you. As a small business, we pride ourselves in the quality of our work and would love to be able to make this right, if you'll give us the chance! Looking forward to hearing from you!
