Hi Merrilee,
Thank you for taking the time to write a review! I am so glad that are liking your new necklace :)
I am sorry to hear that it didn't quite meet your expectations. That's always disappointing! We include the length of the chain in the listing description (16 inches + 2 inch extender chain). It is very important to us that we have accurate information. After checking the description, is the chain length different than what we have posted there?
If it is different or we can help with anything else, please reach out to hello@cordsclub.com or chat us via the little icon in the bottom corner of our site.
Best Wishes,
Kellie with Cords Club
