“Absolutely LOVE the design on this, and even my partner complimented them saying they were his favorite he's seen yet. Comfortable to sleep in as well. The only issue is one of the hoops opens/closes perfectly, but the other one is faulty and gets stuck and it takes a lot of effort to open/shut it. I have to use a towel to grip and pry it apart or ask my partner for help. Not a deal breaker, but it does tug on my earlobe and makes it sensitive the next time I put in earrings. I can work around this defect but this is the first quality issue I've ever had from CC.
Update: CC has reached out and walked me through the 365 Day Warranty process. So quick and efficient, and I appreciate the immediate concern. Thank you!”
Hey Rachel!
Thank you so much for bringing up this issue with us! So happy to hear that you love them but we'd like to get this fixed for you under our 365 day warranty! Will you email us at hello@cordsclub.com and well direct you from there?
Contessa with Cords Club
