Why did you buy our Travel & Lounge collection?
Travel and lounge equally important
“This kimono is a nice cut, soft, cooling fabric. I agree with some reviews that it doesn't stay closed like a conventional robe, though this is not an issue since I wear it over my dagsmejan night gown. I didn't give it 5 stars because the front trim fabric piece on one side was obviously cut on the bias because it is puckering all along the seam and then in effect, rolls the garment edge and it becomes longer on that side on the overall length. This is apparent when I wear it, and on the hanger, though I tried to smooth it out. That makes me think about returning it now, but I love the print and fabric.”
Dear Denise,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with our sleepwear.
A customer service agent is already in contact with you and will assist you in your inquiries. - Your Dagsmejan Team
“I love this kimono! The fabric feels luxurious and is fairly lightweight. Even though it’s one size fits all, it fits well on my M body. Love the pockets and the waist tie. I bought the matching nightshirt.”
“I have purchased 5 items, (female sleepwear) from this shop and have been very happy with the quality. My last purchase arrived without a belt. Upon notifying customer service, they apologized, and asked for a picture of the kimono without a belt, and a picture of my order sheet. Then I was asked to return the item in the original packaging, (which I had already thrown out), pay for the return and then I would be reimbursed.
Since the mistake was not mine, I felt this was not my responsibility to have to jump through all these hoops to fix a problem that I did not make. I emailed twice stating my thoughts on this. Still, the onus was put to me to fix. I am not happy with the customer service. I will not return and risk further loss. These are expensive items.
Buyer beware.”
Dear Dawn,
thank you for your review.
As it has been explained to you, the missing belt can not be replaced and you were asked to return the garment for an exchange to a new Kimono. Unfortunately, free returns are not offered to Canadian customers at this time, which is also stated on our website. Therefor, we offered to you to refund your return costs. We apologise for this inconvenience and should you have further questions, please contact our customer service at info@dagsmejan.com. Kind regards
