“These sleeping shorts are nicely made. I have three pairs. Two have had holes wear through like a 'ladder'. I tried to order a new pair. Trying to logon to my account was very difficult. In the process I messed up an order and it reset and I added an item at the wrong size. I immediately contacted the firm but was told the delivery process is automated and couldn't be halted or changed. So I had to wait for them to arrive then return and ask for a replacement. It took over10 days each way between Germany and Ireland. So having ordered on 6 July I finally got the product I wanted on 2nd August. Altogether too difficult to justify buying from them again.”
Dear Stephen,
Thank you for your feedback.
We are sorry to hear that you experienced difficulties when signing in to your account and then ordered the incorrect size.
As explained also on our website, we can not manually adjust orders, onces placed successfully.
We are sorry about that.
You have the option, to place a new order and to return the wrong size for a refund, should you not wish to wait for a replacement.
We hope you like your replaced sleepwear and wish you a nice day. - Your Dagsmejan Team
