“The watch didn't work. I returned the watch back and ask for sending me a new one.
However, your customer service misunderstood my demand and finally refunded me all the money back to my account and told to reorder what I want.
Actually, I don't think it was a goog service after sale.
Not a postive experience for the purchase and whole return process.”
“The watch had to be returned twice because of a non working battery. The customer service is really nice. However, it does not compensate the time spent on the return processes.”
Hi Jakub!
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the repeated return process for your watch.
While we are pleased to hear that you were satisfied with the assistance provided by our customer service team, we completely understand that this does not make up for the time and effort you have spent resolving the issue. Your experience is important to us, and we deeply regret that it did not meet the standard we strive for.
Please rest assured that we will take your feedback seriously and will continue working to improve our processes, ensuring smoother experiences for all our customers.
If there is anything else we can do to assist you further, please feel free to let us know. We are here to help in any way we can.
Thank you once again for your patience and understanding.
Wishing you a wonderful day ahead.
