Zdravo Ančica!
Hvala vam puno što ste nam ostavili tako pozitivne povratne informacije. Oduševljeni smo što ste voljeli naše proizvode i radujemo se što ćemo vam ponovno služiti. Ako postoji još nešto što možemo učiniti za vas, slobodno nam javite. Hvala vam i želim vam divan dan!
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“Awful customer service!
I got this watch as my birthday gift from my husband but we received it with a scratch on the wristband. Since it was a gift, I opened it at my birthday party and wore it on my hand for 2 minutes. Then I emailed customer service and asked them for an extra wristband. Not only did they not apologize for my damaged product and offer me a free wristband, but also they didn't give me the option to buy a new wristband for it. they said I should buy the whole watch and that I could not return this watch because I had opened it and removed the tag.
It was a few days after the purchase and I explained the situation but they said there was nothing they could do in a rude manner. I am extremely unsatisfied with the customer service of DW. I suggest buying from other brands that have decent customer service.”
Hello Fiona,
Thank you so much for leaving such a positive feedback. We are thrilled that you loved our products and we look forward to serving you again.
If there's anything else we can do for you, please let us know.
Thank you so much and have a wonderful day!
