Dear Eunice,
We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
“The watch is beautifully designed and of great quality, but sadly, it doesn’t work properly. The customer service is not very flexible, which is disappointing. While I’m not completely dissatisfied, the situation is rather unfortunate.”
“I purchased this as a gift and the watch doesn’t work. I’ve made several attempts to contact the company with no response. Will not be purchasing from this company again and I’d be wary if you’re looking to purchase from here.”
Hi Evyan,
We hope this email finds you well and safe.
Thank you for leaving a review on our website. We appreciate your feedback and are eager to address any concerns you may have regarding the product you received.
First of all, you should try to set the time to 12 sharp and press the crown all the way into the case, you should be able to wind the crown without your hands moving. Wait 15 minutes and check if the minute hand has moved.
We hope that these troubleshooting steps resolve any concerns you may have with your watch. However, If you notice any significant issues or if the minute hand has moved during this time, please don't hesitate to reach out to us via this link USA - https://contact.gorgias.help/forms/7wz6o78h.
We wish you a wonderful day!
“MY order was never delivered, tacked and found out it showed it was sent to another state, the customer care of the company is terrible and answered by AI 95% of the time, I have been trying to engage them to at least get a refund as I have waited 3weeks for this order and eventually left the STATES but all attempts have led to nothing.”
