“I recently purchased this watch, and while I absolutely love its beautiful color and design, there are a couple of issues I’ve encountered. The clasp tends to scratch my clothes, which is a bit frustrating. Additionally, the design of the lock catches on my hair quite easily, which can be uncomfortable.
I really love the look of this watch, but these practical issues make it a bit inconvenient to wear regularly. If the clasp could be refined, it would be much more enjoyable to use.”
Hi 林 鈺婷,
Thank you for taking the time to leave a review on our website. As one of our valued customers, your feedback is important to us. At Daniel Wellington, we are always working to provide the best possible experience for all of our customers. Please be assured that we will share your feedback about the quality and design of our products with our design team. We are continuously working to improve our products and designs, and your input will certainly help us in this process.
On behalf of Daniel Wellington, we apologize for the experience you had with us. Your satisfaction is extremely important to us, and we regret that we did not meet your expectations.
If there's anything else we can assist with, please don't hesitate to send a request via this link https://danielwellington.zendesk.com/hc/requests/new.
One of our representatives from this team will reach back out to you shortly with more information regarding your specific concern.
We wish you a wonderful day!
