“I request for an exchange and the agent that responded said watches are not eligible for return or exchange which totally contradicts the exchange policy on your website. I sent a follow up email and to date no response. My experience with your online store was horrific and will never use it again.”
We’re very sorry for the confusion and the negative experience you had. It looks like a member of our customer service team has already assisted you, but we truly apologize for any miscommunication and delay in responses. We appreciate your feedback and will take it into account to improve our processes.
