Hello Prashna,
Thank you so much for sharing your experience with us! We will continue to provide high-quality service to each and every one of our customers.
If you need further help, please don't hesitate to submit a request to our Customer Service Department, here: https://danielwellington.zendesk.com/hc/requests/new
One of our representatives from this team will reach back out to you shortly with more information regarding your specific concern.
We wish you a wonderful day!
