“Dreadful quality, demoralizing company and useless customer services!
A very long story short: watch ordered online came with faulty clasp and was lost as a result. Didnt even get a chance to raise this with DW as this happened too quick.
Emailed DW, got a response that loss is not covered by warranty, instead was offered 30% off my next purchase. Disagreed to this as the watch was lost BECAUSE of the faulty clasp and their 30% off offer was an absolute joke given that at that time they were offering 40% off on their web site! Requested to reconsider this and they didn’t even respond.
I suppose when product quality is dreadful the same will apply for customer service. I find it so highly irritating that emerging brands don’t care as long as they make sales! Need to learn what branding is about.
Dont waste your money and time, go elsewhere instead!”
Dear Madina,
Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience you experienced with the item. We understand that you mentioned the faulty clasp in your recent email with us, and we regret that it did not meet your expectations.
As you were aware of the issue with the clasp upon receiving the item, we kindly ask that in such cases, contacting us immediately would allow us to resolve the situation by arranging a replacement for the faulty product. Unfortunately, since the item was used despite the defect and is now lost, we are unable to take responsibility for the loss, as we would have needed proof of the condition of the item at the time of receipt.
We truly value our customers and always strive to assist to the best of our ability. However, in this case, we hope you understand that the matter is beyond our control.
We want to let you know that as one of our customers, Your feedback matters to us, Daniel Wellington is constantly striving to provide the ideal experience for all our customers. Rest assured that this feedback will be noted and will surely help our operations to be better.
Thank you for your understanding and We wish you a wonderful day!
