We apologize for the experience you had and would appreciate the opportunity to assist you further. Please reach out to our customer service team at https://www.danielwellington.com/contact-us/ so we can look into this for you.
“This was my 4th watch with you guys. It was beautiful but, not what I expected it to be. I thought it was a bigger size. Once I put it on it looks like women watch. I end it up giving it to my mother for the same reason. The watch is beautiful but I need a bigger size. I would be amazing.”
Thank you for being such a loyal customer and for sharing your feedback with us! We are so glad to hear that you found the watch beautiful, even though the size wasn't quite what you expected for your personal style. It is such a kind gesture to gift it to your mother! We truly value your input on our sizing and will certainly share this with our design team. We hope to have a larger style that catches your eye soon!
Thank you for your feedback, and we apologize for the inconvenience. A member of our customer service team has already contacted you regarding this concern and is working to assist you further. We appreciate your patience and the opportunity to address the issue.
“For the second time, the product comes without original box, wrapped in cheap packaging, after they have reassured me that this wont happen again!! worst experience ever”
Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment and frustration this experience has caused. We understand your concern regarding the packaging, especially after being reassured that this would not happen again. This is certainly not the experience we aim to provide. Please be assured that a member of our Customer Service team is already handling your case and will assist you further in resolving this matter.
