“Hi there. I bought this watch as a gift for my brother. The way it was delivered was very disappointing. I took it to the DW store in Sandton so they could wrap it and give me the paper bag but they charged me for it. Telling me the online store is different to the store in Sandton. As a customer I was very disappointed at the service that DW offers their online and instore customers”
We’re very sorry to hear about your experience and completely understand your disappointment, especially since the watch was purchased as a gift.
We appreciate you sharing your feedback regarding the difference between our online and in-store services. We’ll make sure your comments are shared with the relevant team, as we’re always looking for ways to improve our customer experience.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
